Computers, Software & Networking

Computers

The University of New Haven has arranged for specialized computer discounts with two premiere vendors, Apple Computer and Dell. Both of these vendors offer education discounts on their products lines as well customized systems. These discounts vary by model, promotional period and other factors, so there is no set discount rate. Purchases made through the Educational Discount programs are strictly between the purchaser and the vendor. Apple and Dell offer extended warranty options that we recommend reviewing and taking advantage of. While the University provides all students technical support, including the diagnosis and repair of hardware issues, we do not stock, purchase or provide parts.

The University of New Haven has teamed up with Apple Computer to offer discounts on selected Apple products. For more information about this program, please consult Apple's website by . For additional information about Apple products, click here.

The University of New Haven has teamed up with Dell Computer to offer discounts on selected Dell products. For more information about this program, please consult Dell's website, located .

WHAT KIND OF COMPUTER SHOULD I PURCHASE?

There are a number of factors you should consider when purchasing a computer. You should consult the faculty in your anticipated program of study to determine if there are any special requirements for hardware or software as this may affect your decision.

Often, the most important determining factor is what computer will you be most comfortable with. A computer that meets your wants and needs is really going to have a greater effect on whether you release full value from it than any other factor. The University does recommend laptops as a preferred student computing platform because of portability, ease of use, space considerations, and service options- it is definitely easier to bring a laptop to our student technical support office �Ӱ�ԭ�� we do not make house calls! Today's laptops possess computing power much closer to desktops than in the past, and are generally suitable for almost all tasks.

The Student Technical Support Office will also help with configuration issues. For example, if you purchase a Mac but determine that you need to run Windows to support Windows only applications, we will install Boot Camp and Windows. If you determine that the version of Windows you are running is not the version you need, we can back up your data and install a new version.

If you have specific questions about a computer purchase, please contact the Director of Academic Computing, Alan MacDougall, either at AMacdougall@newhaven.edu or by calling (203) 589-0720.
Software

The University has a licensing agreement with Microsoft that allows us to provide low-cost and free software under the Volume Licensing Program. In addition we also have a variety of other software available at a discounted student price, including suites from Adobe.

Every student receives one free copy of the most recent release of Microsoft Office that may be installed on up to 5 devices. Future upgrades will be made available as they are released. You may NOT purchase multiple copies of the same version of Office.

All Students can download the most recent release of Microsoft Office through their Office365 account.

Instructions on how to download your free copy of Office through your University of New Haven Office365 account are available by .

Other software can be purchased and downloaded by logging in to . Once logged in to myCharger, click on the "Information Technology" tab, "IT Info for Students" and then "Purchase Software". You will be redirected to the software webstore.

The following software can be purchased for a fee: Windows 7 (upgrade only), Windows 8 (upgrade only), Visual Studio. Macintosh users who have downloaded their free copy of Office may purchase the Windows version to run in Parallels or virtually on the Mac. Other software is available too, prices vary by the software package.

If you have specific questions about software that is available for purchase through the University, please contact the Student Support Office at: studenttechsupport@newhaven.edu, or by calling the office at: (203) 932-8324, Option 2.
Accessing The Network

Resnet is the collection of network services that University of New Haven residential life students can access from their individual rooms. Among these services are e-mail and Internet access. Both wired and wireless access is provided. Wired access is available upon request. Please contact Studenttechsupport@newhaven.edu to have a network jack activated in your dorm room, include your dorm, room number, and the jack number.

Resnet is free to USE but not ABUSE. The University provides Resnet for the enhancement of your academic pursuits. If you engage in inappropriate activity, your direct Resnet connectivity privileges may be revoked.

MINIMUM CONFIGURATIONS TO CONNECT TO RESNET

University of New Haven is an open platform campus with Macs, PCs, and Unix/Linux. You are welcome to use any computer if it meets the minimal configuration described below:

Macintosh or Mac OS compatible:
Mac OS X 10.8
Intel based processor
4 GB RAM
Ethernet cable (for wired access)- available for purchase at the University of new Haven Campus Store

PC(including Intel Macs running Windows):
Windows: Windows 7, 8, or 10, or Linux.
4 GB RAM
Ethernet cable (for wired access)- available for purchase at the University of NewHaven Campus Store

NOTE: Please be aware that the above signifies the minimal requirements to access Resnet. A higher speed processor and increased RAM will increase performance.

CONNECTING TO RESNET

If your PC meets the minimum configuration, it should be able to connect to the internet. TCP/IP should be set to DHCP and your computer will obtain an IP address automatically. Computers that access Internet resources are subject to the firewall security policy. Allcomputers on the university network are required to have antivirus protection.

If your computer will not connect to the internet, try calling the student technical support office at (203) 932-8324, option 2 or visit the office in the Campus Store (bring your computer).

For Wired connections to RESNET: Plug one end of the patch cord into your Ethernet card and the other end into the DATA jack in your room.

OTHER AVAILABLE NETWORK SERVICES

The "UNHStudent" wireless network is available in all on-campus student dorms and academic buildings. Students connect to the "UNHStudent" wireless network and login with your University Network account and password.

There are also a number of locations where computers are available for student use, including the Marvin K. Peterson Library, Bartels Hall Student Center, and the Beckerman Recreation Center.

Electronic access to the University Library is available through the University of New Haven's home page by .

WHAT DO I DO IF RESNET IS UNREACHABLE?

If you are experiencing network issues, you need to...

Contact the Student Tech Support Office at (203) 932-8324, option 2 or StudentTechSupport@newhaven.edu.

If the issue is affecting everyone in your room/floor/building, report the problem to the RA assigned by the Office of Residential Life. The RA will triage problems to OIT.

Student MS Office Download Instructions

How to get Office 365 through your University of New Haven Student Email

Locating and installing Microsoft Office 365 (Word/Excel/PowerPoint/Outlook) is a quick and simple process. To begin the installation, log into MyCharger at . Once signed into the MyCharger portal, click the Email Icon (top navigation bar; see below).